MS Dynamics: Increase efficiency & customer experience
Your partner for planning, implementation and support of MS Dynamics 365 apps in Marketing, Sales & Service
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As a close Microsoft partner with over 10 years of experience
As a close Microsoft partner with over 10 years of experience
we accompany you throughout your entire customer
we accompany you throughout your entire customer
Journey from marketing to sales to service
Journey from marketing to sales to service
in the Microsoft world - for more productivity
in the Microsoft world - for more productivity
and personalized customer experiences
and personalized customer experiences
Create data-driven, personalized and automated solutions in marketing, sales & service through technological innovation and process- and subject-specific know-how
Data silos & outdated tool landscapes lead to fragmented customer journeys
Our Microsoft consulting portfolio
Marketing Automation & Customer Data Platform
Customer Insights Journeys
Conception, development and / or relocation of existing marketing automations including long-term support
Dynamics Insights Data
Conception, development and / or relocation of a customer data platform through the integration, analysis and use of existing data pools
Conception, development and / or relocation of existing marketing automations including long-term support
Dynamics Insights Data
Conception, development and / or relocation of a customer data platform through the integration, analysis and use of existing data pools
Customer Relationship Platform
Conception, setup and / or relocation to a Dynamics Customer Relationship Platform for optimized sales alignment
Customer Service Platform
Customer Service
Development of a customer service platform by analyzing and automating existing customer support services
Development of a customer service platform by analyzing and automating existing customer support services
Business Intelligence
Microsoft Power BI
Development of business analytics dashboards for holistic reporting
Development of business analytics dashboards for holistic reporting
Process automation
Microsoft Power Automate
Development of individual backend automations for smooth processes
Development of individual backend automations for smooth processes
AI
Co-pilot Studio
Development of chatbots and individualized AI solutions
Development of chatbots and individualized AI solutions
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Our process
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Our process
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Project preparation
We create clarity and structure right at the start: in a joint kick-off with all internal and external project managers, we define goals, expectations and responsibilities. This lays the foundation for a focused and well-coordinated project.
Status Quo & Health Check
We analyze your current system and process landscape along the customer journey - with a focus on the interfaces and potential in marketing, sales and service. In a structured health check, we identify weaknesses, optimization potential and maturity levels. Together with your teams, we define the target state (TARGET) in a requirements workshop as the basis for all further steps.
Concept
We develop a realistic, prioritized plan from the target image: technical and functional user stories, a clear MVP focus and a realistic implementation roadmap. We take into account requirements from all relevant areas.
Roll-out
We implement the MVP iteratively and in compliance with the GDPR - with a custom-fit connection to your system landscape (e.g. CRM, marketing automation, service platforms). We pay attention to clean data flows, sensible interfaces and intuitive user guidance. Our goal: technology that supports your team in their daily work.
Enablement
We empower your key users through practical training and continuous knowledge transfer. Whether in marketing automation, CRM or service processes - we ensure that your team can work independently in the systems. We are also happy to remain your long-term sparring partner for innovation, optimization and further development.
This is how we run projects
We support you in achieving greater productivity along the customer journey and ensuring more growth in the long term.
Are you looking for a partner who not only understands the technology, but also marketing, sales and service?
Introduction
Marketing Automation
GDPR
Functionalities
Efficiency
between marketing and sales
processes
between marketing and sales
360°
Customer Experience
segmentation
the target groups
lead
generation
Replacement
of outdated outbound marketing
Real-time
Marketing
Corporate development with a future
360-degree customer experience
Efficient lead management processes
Want to learn more?
Let's talk!
